ffd77's Privacy Policy

1 Introduction

ffd77 (hereinafter referred to as "we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.

This privacy policy applies to our website ffd77.cam. It will inform you about what types of information we collect, why we collect it, how we use it, and what rights you have over your information.

For any questions related to this policy, you may contact us. Our contact details are provided at the end of this document.

2 Information We Collect

When registering on the ffd77 platform and using our services, we may collect the following types of information:

2.1 Personal Identification Information

• Full name (in Bengali and English)
• Date of birth (for age verification — our services are only for users aged 21 and above)
• National ID card or passport number (for identity verification)
• Email address
• Residential address

2.2 Financial Information

• Mobile banking number (bKash, Nagad, Rocket)
• Transaction history and amounts
• Deposit and withdrawal records

Financial information is used solely for transaction processing and fraud prevention. We never store complete bank account or card details.

2.3 Technical Information

• IP address and location data
• Browser type and version
• Device type (mobile, desktop)
• Session duration and page visit records
• Login and logout dates and times

2.4 Gaming Activity Information

• Play history and preferred games
• Bet amounts and results
• Bonus usage records
• Account balance change history

3 Purpose of Using Information

We use the collected information for the following legitimate purposes:

3.1 Account Management

Information is used to create, verify, and manage your ffd77 account. This is essential for age verification (21+), identity confirmation, and ensuring account security.

3.2 Financial Transaction Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, and Rocket. A minimum deposit of ৳100 and a minimum withdrawal of ৳800 are applied.

3.3 Customer Support

Contact information is used to assist you through our 24/7 Bengali-language live chat support and via email.

3.4 Fraud and Misuse Prevention

Information is used to maintain platform security, prevent money laundering, and detect account misuse.

3.5 Service Improvement

Anonymised statistical data is analysed to improve our gaming experience, website functionality, and promotional offers.

3.6 Fulfilment of Legal Obligations

Necessary information is retained and used to comply with applicable laws, regulations, and regulatory authority directives.

4 Information Storage and Retention

We retain your personal information only for as long as needed to fulfil the purpose for which it was collected, or as required by law.

• Active account data: Retained for as long as the account remains active.
• Transaction records: Retained for a specified period as required by law.
• Gaming history: Retained for a specified period for responsible gaming monitoring and dispute resolution.
• Closed accounts: Certain information may be retained even after an account is closed to fulfil legal obligations.

Once the retention period ends, information is securely deleted or anonymised so that your identity is not disclosed.

5 Disclosure and Sharing of Information

ffd77 does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only necessary information is shared with trusted third parties who assist with payment processing (bKash, Nagad, Rocket), technical infrastructure, and customer service management. These partners are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a government authority, or to fulfil a legal obligation.

5.3 Security-Related Requirements

Information may be shared with relevant authorities to prevent and investigate fraud, money laundering, or any other unlawful activity.

6 Cookies and Tracking Technology

The ffd77 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve our services.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, perform security checks, and remember user preferences.

6.2 Functionality Cookies

These cookies are used to remember your language preferences, display settings, and to provide a personalised experience.

6.3 Analytics Cookies

These cookies help generate anonymous statistics for analysing site usage and improving our services.

You can control cookies by changing your browser settings. Please note that disabling cookies may limit some functionality of the site.

7 Third-Party Links and Services

Our platform uses content from game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, NetEnt, Microgaming). These third parties have their own privacy policies.

For payment services, bKash, Nagad, and Rocket have their own terms and conditions and privacy policies. Their policies apply when you make transactions on their platforms.

ffd77 is not responsible for the privacy practices of third parties. We advise you to review the privacy policy of the relevant third party.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You have the right to know what information we hold about you. Upon request, we will inform you within a specified timeframe.

8.2 Right to Rectification

If any information we hold about you is incorrect, you have the right to request a correction. This can be done directly through account settings or via our support team.

8.3 Right to Erasure

In certain circumstances, you have the right to request that your information be deleted. However, some information may need to be retained if there are legal obligations to do so.

8.4 Right to Restrict Processing

In certain cases, you have the right to request that processing of your information be restricted.

8.5 Right to Lodge a Complaint

If you have any complaint about how we process your information, please contact our privacy team directly.

9 Data Security

ffd77 has put in place advanced technical and organisational measures to protect your personal information:

• SSL Encryption: All data transfers are secured with high-grade SSL encryption.
• Firewall Protection: Robust firewall systems are maintained to prevent unauthorised access.
• Two-Factor Authentication: Two-factor authentication is provided to enhance account security.
• Secure Servers: Your data is stored on secure servers.
• Regular Security Audits: Regular audits and tests are conducted to ensure the security of the platform.
• Staff Training: Our staff receive regular training on data privacy.

While we strive to ensure the highest level of protection, data transmission over the internet is not completely risk-free. We remain vigilant at all times in safeguarding your information.

To keep your account secure, keep your password confidential and do not share it with anyone.

10 Child Protection

ffd77's services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

We verify age at the time of registration. If we become aware that a minor has registered on our platform, we immediately close the relevant account and delete the collected information.

If you know of a minor using our platform, please contact us.

11 Policy Changes and Updates

ffd77 may update this privacy policy from time to time due to business requirements, legal changes, or service improvements.

For any significant changes, we will notify you in the following ways:

• A clear notice will be displayed on the website.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be updated.

Continued use of our platform after any changes will be considered as your acceptance of the updated policy. Therefore, it is recommended that you check this page regularly.

12 Contact

If you have any questions, comments, or requests regarding your information or this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support in Bengali

Our privacy team will process your request as quickly as possible. After verifying your identity, we will take action on your request.